Receptionist Cranfill Dental – Loveland, Colorado

At Cranfill Dental, our desire is to improve oral health by delivering exceptional patient care through education, prevention, and high-quality treatment. We are committed to helping every patient achieve a healthier mouth and maintain that health for life.

We believe that every member of our team plays a vital role in fulfilling this mission. While our clinical team provides hands-on care, our front office team ensures that every patient experience is smooth, organized, and stress-free from start to finish.

Position Overview

The Receptionist serves as the first and last point of contact for our patients.

This role is responsible for creating an exceptional patient experience through scheduling coordination, insurance verification, communication, patient support, administrative organization, and financial coordination.

The ideal candidate understands that dental visits can feel stressful for patients and actively works to reduce confusion, frustration, and uncertainty throughout each interaction.

Core Responsibilities

New Patient Coordination

  • Answer incoming phone calls professionally and warmly
  • Schedule new patient appointments
  • Collect basic patient and insurance information
  • Send digital paperwork
  • Create a strong and welcoming first impression

Patient Care Coordination

  • Check patients in and out
  • Verify demographic information
  • Coordinate communication between clinical and administrative teams
  • Assist patients with questions regarding appointments and treatment
  • Ensure patients understand next steps before leaving

Scheduling Management

  • Schedule treatment and hygiene appointments
  • Confirm upcoming visits
  • Manage cancellations and changes
  • Help maintain a productive and organized schedule

Administrative Responsibilities

  • Prepare daily schedules
  • Organize and maintain patient records
  • Scan and upload documentation
  • Ensure accurate, HIPAA-compliant recordkeeping

Financial Coordination

  • Present treatment estimates
  • Collect payments
  • Explain patient financial responsibility
  • Support a transparent and stress-free financial experience
What Success Looks Like

A successful team member:

  • Creates consistently positive patient experiences
  • Maintains a calm, organized work environment
  • Communicates professionally and confidently
  • Solves problems proactively
  • Learns quickly and adapts to change
  • Manages multiple priorities effectively
  • Works collaboratively with patients and team members

Most importantly, they understand that their role directly impacts patient health by helping patients receive the care they need.

Qualifications

Preferred qualifications include:

  • Customer service experience
  • Front desk or receptionist experience
  • Dental office experience (preferred but not required)
  • Insurance verification experience (preferred but not required)
  • Strong computer skills
  • Strong verbal and written communication skills
  • Ability to multitask

We are willing to train the right candidate who demonstrates professionalism, a strong work ethic, and a willingness to learn.

Traits We Value

We are looking for someone who is:

  • Friendly
  • Organized
  • Dependable
  • Professional
  • Detail-oriented
  • Coachable
  • Team-oriented
  • Compassionate

The right person genuinely enjoys helping others and takes pride in delivering outstanding service.

Why Join Cranfill Dental?

It’s a great place to work!

At Cranfill Dental, we are building a team dedicated to exceptional care and a positive workplace culture. Every team member contributes to improving oral health and helping patients feel comfortable, informed, and cared for.

If you enjoy helping people, solving problems, and making a meaningful impact, we would love to meet you.

Apply today and be part of a team committed to healthier smiles and exceptional patient experiences.